Tracks and promoters manage their individual policies for Event Rescheduling and Event Cancellations.
If an event is postponed, your ticket may only be good for the rescheduled date. If an event is cancelled, your ticket may be good for the next comparable event scheduled, or you could be issued a credit or refund.
Event Promoters manage this process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.
Always check the track’s rescheduling/cancellation policy in advance. You can usually find the track’s policy in the track’s FAQ section in the app or on their website.
Sometimes rescheduling an event is complicated, and it may take time to finalize a new date. You will be notified when details become available.
Purchases in the Pit Pay App are NON REFUNDABLE.
When you make purchases in the Pit Pay App, you are purchasing directly from the track or promoter hosting the event; Pit Pay is just the technology that makes it possible.
Each track / promoter sets their own refund and credit policy and is responsible for issuing refunds, credits or exchanges. Pit Pay, Inc. does not facilitate refunds when events are cancelled.
Tracks and promoters manage their process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.
When a refund is issued you will receive an email confirmation. Please allow 7-10 days for funds to be applied back to the payment method you used to make the purchase.
Always check the track’s refund policy in advance. You can usually find the track’s refund policy in the track’s FAQ section in the app or on their website..
Reach out directly to the Track or Promoter with questions.
Ticket Hoss fees are non-refundable.
You are able Request a Refund in Payments Section in the app by selecting the event and tickets that you are requesting a refund for. This request goes directly to the Event Promoter, and they will have the ability to respond and honor that request, in accordance with their refund / credit policy or take into consideration special circumstances around the purchase or event.
Requests must be submitted prior to the conclusion of the scheduled event. Please allow 3 business days for a response.
For more on how this process works, visit https://pitpay.help/hlg.
Event Promoters have the option and ability to issue a credit for your canceled or postponed event. When you are issued a credit, you will be notified via email and/or push notification / text message.
Credits will appear in the Payments Section of the App.
Credits are ONLY good for events that the original Event Promoter promotes. (Sometimes the Promoter is not the same as the regular Track Operator or Promoter at the track that hosted the event that you may have been issued credit from.)
You can check the events where you can use your credit in the Payment Section of the App under Credits.
When you go to purchase tickets for an event where your credit is applicable, you will be reminded that you have a credit, and will be able to apply your credit to the purchase at check out.
Tracks and Promoters manage their process, so please watch for communication from them.